Warranty and Maintenance Agreements

The Insource Service team is trained and experienced on the installation, set-up, maintenance and repair of the solutions we deliver to our customers. We also make available Maintenance Agreements on Equipment not originally delivered to you by Insource. This service is available where we have Technicians properly experienced and trained on the equipment.

Our solutions are delivered with a “Solution Specific” Warranty which typically include installation, training, set-up, replacement parts and labour for maintenance over a specific period of time, generally 1 year. At the end of the Warranty period many of our customers elect to extend the coverage from Insource under a Maintenance Contract which is tailored to your specific needs but generally includes on-site service, 2 PM’s and replacement parts.

The maintenance programs are flexible and are tailored to our customers’ unique requirements. For example agreements have been established as Parts “Only”, Labour “Only” or in cases where unique coverage is required we have included after hours or weekend PM’s. We will work with you to customize your maintenance agreement to meet the specific needs of your business today and tomorrow.